Top Moving Mistakes

May 21, 2016

Avoid these common errors so your move can be stress-free

Most Americans will agree that moving can be an overwhelming process. Just the thought of having to organize, pack, and transport everything in your home can send you right into stress mode. However, it doesn’t have to be that way. By avoiding some of the most common moving mistakes, you can alleviate some stress and concentrate on the future in your new home.

Not giving yourself enough time. Jae Burhnam, owner of U-Save Moving and Storage, says that people who wait until the last minute to start planning a move may experience more problems and have issues finding an available moving company.

“Timing and preparation are really the keys to a successful move,” he said. “If possible, try to give yourself 4-6 weeks to get organized and shop around for the best moving company.”

Rina M. Woodland, customer care manager for Two Men and a Truck®, says that when you move has a lot to do with availability and costs.
“The end of the month is always the busiest time for movers, with the last weekends in June being the busiest of the year,” she said. “At the end of the month, people are pushing to close on homes and leases are typically up. Many companies will book up quickly during those times.”

Woodland says that if you are flexible your dates, you might want to look at moving on a weekday as prices may be cheaper.
If you’re planning to do the move yourself, but still need to rent a truck, make sure you schedule that in advance as well. You may want to stop by the rental company to look at different sized trucks to make sure you secure one that will fit all of your belongings.
Choosing an unknown moving company. Burhnam and Woodland both agree that selecting a reputable company is critical for a successful move.
“It is important to thoroughly investigate the mover you are going to use,” said Burhnam. “When you call around, ask for the company’s insurance information and licensing number, ask about hidden fees and how they charge. Also, ask for references and be sure to go online and read reviews.”

Be wary of selecting a company based solely on the cheapest rate. It is important to know what the cancellation policy is, what kind of inventory system they use, how they handle disputes and damage claims, and what type of training their employees go through, among other important information.

On their websites, both Two Men and a Truck and U-Save Moving and Storage provide lists of questions you should ask potential moving companies to help ensure you are working with a professional outfit.

Woodland says that once you select a company you should request a copy of your paperwork ahead of time so you can thoroughly review all information.

“Moving day is very hectic, so it is best to look over everything at least a few days before so there are no surprises,” she suggests. “It is important to have a clear understanding of all paperwork and how you are being charged.”

Not getting an estimate. Estimates are typically based on the size of your home, the amount being moved and the distance. Again, make sure you ask questions so you are not surprised with hidden fees. Get a few estimates from different companies and compare services and prices.
Moving with unnecessary items. This is another reason it is important to give yourself enough preparation time. Moving is a perfect time to purge unnecessary items, but if you leave packing until the last minute, you may end up shoving random things into boxes. You could also end up with more boxes than necessary, which can possibly increase costs.

“Make sure you are fully packed and ready to go when the movers arrive,” said Woodland. “If you are not organized it can delay the process. If possible, try to centralize your boxes so they are easily accessible for the movers.”

In addition to these suggestions, make sure you clearly label all boxes, and put things you will immediately need – paper towels, toilet paper, cleaning supplies, etc. – in an easily accessible box. Also, even if you carefully pack everything, accidents can happen. Make sure you are familiar with your insurance options ahead of time.

If a move is in your near future, visit the Greater Lansing Association of REALTORS® website at www.lansing-realestate.com, to find a list of area moving companies.

Owners Of EZ Moving And Storage Sued For Stealing Competitor’s Name

May 19, 2016
ez moving and storage

Greg Thompson Sr of TDC International AKA EZ Moving and Storage sitting with his attorney during his trial for stealing a competitor’s name. Not pictured is Greg Thompson II.

By Greater Lansing Life Staff

LANSING, MI – Greg Earl Thompson Sr. and Greg Earl Thompson II were sued in court (May 18, 2016) for appropriating the name and likeness of moving company competitor U-Save Moving and Storage.

Neither Thompsons admitted in court that they had and lawful permission to use the name, logo or likeness of U-Save Moving and Storage. They claimed there use was “newsworthy” and therefore protected under law.

Neither of them are licensed or registered journalists.

“They are bullies.” Says Jae Burnham, owner of U-Save Moving and Storage. “Their attorney basically admitted that they are using my name and likeness out of petty spite and revenge because they couldn’t get their own way when they tried suing me in 2010.”

Greater Lansing Life has  found that both the Thompson’s have a history of bringing many lawsuits to other moving companies. They are currently suing EZ Moving out of Chicago.

“TDC International (the mother company of EZ Moving and Storage which is owned and operated by the Thompson’s) accused me of stealing their equipment and had me followed and stalked. They posted false Craigslist ads saying I was a child molester and other horrendous things.” Says another company sued by the Thompson’s who did not want their name published for fear of retaliation by the Thompson’s.

The trail was adjudicated by Judge Cherry.

Greater Lansing Life called and asked for a comment from the Thompson’s but have not returned any messages for comment.

 

Craigslist Movers allegedly rob family of their belongings

May 5, 2016

“We built a life here, memories. We have items that are irreplaceable on that truck,” the homeowner, who wishes to remain anonymous, told ABC News affiliate WSB-TV.

Lieutenant Glenn Daniel of the Douglas County Sheriff’s Office confirmed to ABC News that they are investigating the incident as a theft, and said that Atlanta police recovered the U-Haul in a Southwest Atlanta neighborhood a few hours after it was reported missing, only to find a barren truck.

“They showed up and loaded the furnishings onto the truck and told the victims they’d meet them at their new residence,” Daniel told ABC News. “But then they never showed up.”

The victims say that their missing belongings are valued at approximately $75,000. The only items to have been recovered so far are “personal items,” which were found in a box.

“If I don’t get anything back, I want that box, because it has all of our social security, birth certificates in it. It has death records from my mom and son,” the homeowner said. “Of course, I had iPads and phones that were gone, but all the birth certificates, and all the records that I really needed were in that box, including my Bible, thank God.”

The family hired the moving company through Craigslist, according to Daniel. Craigslist did not immediately reply to a request for comment.

Scott Michael, president and CEO of the American Moving & Storage Association, told ABC News, “It’s important to not to believe everything you see on the Internet.” He advised that movers do research before hiring a company, “especially since you’re hiring someone to take all your worldly possessions across town or cross country.”

“You should get at least three, free written estimates,” he said. “Avoid any that are too high or too low. Show the movers everything that needs to be moved, from the attic to the basement, and including any sheds, garages and storage areas. Stay away from any companies that require a large deposit or payment up front. Choose a mover with a physical location near you, and consider visiting their facility. Always ask questions if you don’t understand something.”

He added: “A reputable mover will want to make sure you get all the answers you need. Read all documents carefully, make sure you get a copy of everything you sign, and never sign any blank forms. Keep all personal papers, including birth certificates, with you, as well as your phone.”

Above All Movers – Illegal Mover Alert!

March 25, 2016

Above All Movers is an illegal moving company that operates in Ann Arbor, MI.

Reviewed, but not highly reviewed

Yelp reviews. Now we can’t speak on the quality of their work, and truth be told from the testimonials that we found online, they do seem to be hard working and effective young men.  Yelp gives them 4 stars out of 5. Which isn’t bad, but the bad ones are really bad.

So if you do hire these rogue movers, chances are that you’ll get good service from them. In fact, from their ads on Craigslist and their Facebook page they seem to be professional in their look and quality of performance. The men that he hires are uniformed and neat. However it doesn’t look like he has his own trucks, which is neither good or bad, but it does speak slightly to his ability to provide the very best of service.

In fact, as one of his customers has put it, “Then they called me the day before the scheduled move asking me to remind them what size truck we need and it was clear that they had not yet made arrangements to book the truck (they do not own their own truck).”

above all moversNor does it seem that he has a professional phone system but receives calls on his private phone. Any professional licensed and insured company will have a dedicated phone line and answer the phone professionally.

Facebook reviews. Now they’re quite a lot of reviews on Facebook and are rated with a 4.9 stars out of 5. On the surface this is great.

But…(there always has to be a but, doesn’t there.)

When digging deeper into the reviews it is clear that most of the 16 five-star reviews that he has are fake and paid for reviews that he probably paid $5 for off of Fiverr.com

I checked some of the these reviews and a couple were people from the Philippines and Russia. Sorry, but how do people from those countries use a small time mover from Michigan. The answer is: they don’t.

That said, there are obvious legitimate reviews and they were great reviews such as this one:

“JT and the Above All Movers crew were professional, fast, efficient and have fantastic customer service! Even though our closing date got moved and we only had a 3 day notice, they fit us in their busy schedule and had all the furniture wrapped, truck skillfully packed and everything safely unloaded in the new house and pole barn in just over 3 hours. I have already recommended them to our realtor and will continue to spread their name/use them in the future. Thank you so much for the exceptional service!!”

When it goes bad, it goes bad

Like it was said before, he does have good reviews for the most part, but when it goes bad; it goes bad!

On Yelp JT (JT is the owner of Above All Movers) has 8 reviews for his moving company. Of those 8 2 are truly horrible and 1 of those was a repeat customer that he alienated. The last one was an okay review but not a 5 star review.

Those two bad reviews depict JT as an asshole to be very blunt. Arrogant and very stubborn that cannot properly handle schedules or his crew well.

And as an illegal mover it is highly probable that he is uninsured as well which doesn’t bode well if he damages your home or belongings, which was the case in those two horrible reviews that he had gotten.

Also there is no indication that he ever tried to make it right with those customers, which is not what a professional mover would do. Professional movers would at the very least write an apology online taking responsibility for the damage no matter if it was their fault or not.

JT maybe illiterate

JT from above all moversOn Yelp we read the synopsis that JT wrote about his company, and we read the various posts that he has done on his Facebook page and it seems that he has problems with basic grammar and spelling which indicates low education. This fly’s in the teeth of just the opposite of he wrote in a post on Facebook dated March 24, 2016 wherein he says, “he (a professional mover that he was attacking) wasnt dealing wit an uneducated bum [sic].”

Now this doesn’t necessarily mean anything but when you add it to everything mentioned here it is clear this is just one more indicator of JT’s professionalism.

JT hypocritically calls out scam movers

In a post on Facebook JT states this, “A lot of times consumers/customers want to like the fact you point out the fact of some movers are quite honestly in “it”(The moving industry) for monetary gain alone.Okay albeit,I am in it for monetary gain as it pertains to survival and getting what i am worth.In hindsight i am here for excellent service for a better price.So i am not afraid to expose the scams and con artists’ [sic]”

And here he is stating that another moving company in Lansing point out his criminal operation, “lol…That’s how that works..Other companies are so threatened by our skill set from the top down.A company based out of Lansing just posted un verified post regarding our legitimacy believe me i was on it right away.Well after instructing this person that he wasnt dealing with an uneducated bum I informed him to take down post or I’ll see him in court.His bad day will not be mine…That’s how the stuff rolls off our chest so to speak.(The question about legitimacy is out the window now) [sic].”

First off you can clearly see more of JT’s illiteracy in his poor grammar and punctuation. However what is telling is that he is calling out scam movers when in fact HE IS ONE OF THE SCAM MOVERS.

His Facebook page is chock-a-bloc full of videos and post about scam movers.

Now, I can’t nor do we see that JT or any of his crew has ever lied about their prices or have held a customers possessions hostage, but he is lying when he states that he is a professional mover.

A professional mover, by law, is defined as a licensed and insured moving company. Which Above All Movers and JT is not. So, in fact, JT is, by definition, a scam mover.

It is very ironic that he calls out scam movers when he is one himself. But we know why he does it; it is to give him and his company legitimacy is a common trick with the rogue movers.

Conclusion

Again we cannot say that JT and Above All Movers are doing anything nefarious that most scam moving companies engage in, but it is abundantly clear that he is not a licensed and insured mover which makes him a rogue mover.

In fact, there is ample evidence to show that JT and his company do good work for the most part.

But the risk that you the customer are taking by hiring this moving company is higher than if you would hire a true professional moving company.

All we ask is that you do your due diligence before you hire this company or any moving company for that matter.

 

Craigslist Mover Swipes Couple’s Stuff

January 30, 2016

He allegedly made off with more than $30K of their belongings

By Michael Harthorne, Newser Staff

Craigslist can be a great place to rent an apartment, buy a used microwave, and hire some movers—provided you don’t mind if those things are roach-infested, busted, and wildly untrustworthy, in that order. The St. Louis Post-Dispatch reports a Missouri man has been charged with felony theft after allegedly stealing at least $30,000 worth of stuff while posing as a mover. Kiran Reddy and Deepthi Myana hired Robinson Moving LLC to drive their belongings from St. Louis County to North Carolina in July. The couple paid $1,100 in cash up front and agreed to pay $300 once their stuff arrived. The good news is they saved that $300.

Police say the movers never arrived in North Carolina, the Post-Dispatch reports. The movers allegedly called Reddy and Myana and said they had to change trucks. Then they reportedly called again, stating the new truck had broken down. That was the last the victims heard from the movers. Police used the telephone number from the Craigslist ad to track down Deandre Robinson, and Reddy picked him out of a photo lineup. According to KTVI, there were three movers, but Reddy says Robinson was “the man that seemed in charge.” There is no business named Robinson Moving LLC registered in Missouri, and the Craigslist ad has been removed, the Post-Dispatch reports.

robinson moving llc

What To Do When A Moving Company Damages Something

October 29, 2014

What to Do if Your Moving Company Damages Something

Moving can be a hassle on its own, but finding out that some of your belongings have been damaged is the last thing you want to hear. As the owner of the property, you’re entitled to reimbursement from the moving company. Here is what you need to know:

Review Contract

Before you sign the contract, review the fine-print details to make sure there isn’t a clause releasing the company from moving damages liability.

Inform the Movers

As soon as you spot damaged property, inform the movers. If they confirm an item has been broken, it will help expedite the claim process.

Document the Scene

Once you see that something is damaged, take photos. You want to have proof that your items have visual wear. It also helps if you have a time-stamped photo of your property before the move.

Call the Company

You need to call the moving company to file a claim. With some businesses you have up to nine months to do so, but it’s best to do things right away. You can also speak with the movers directly so they can give you insight into the process. Reputable dealers have insurance policies in place for instances such as these. Someone should contact you to file the necessary paperwork that will lead to reimbursement.

Filing a Complaint

If the moving company isn’t following proper procedure, you can contact the Better Business Bureau and file a complaint. You should receive a response within two weeks.

Available for Inspection

It is likely that an agent from the moving company will want to inspect the item to ensure the damage is in line with your report. So you want to make it available to that individual, and this means not setting up the piece of furniture, in some cases.

Contact the American Moving and Storage Organization

This organization has an arbitration program that can handle the case between you and the moving company. The company is required to attend the hearing but it isn’t mandatory for you. As long as your loss is less than $10,000 the company must accept your request for an arbitration hearing.

Write a Review

You can be a help to the community and write a review about the moving company. Let others know of your experience so they can be informed before they choose movers.

Lansing Area Movers

September 12, 2014

If you are moving in Lansing, Grand Rapids, Kalamazoo, Battle Creek, Jackson, Ann Arbor or Flint Michigan areas or any points in between, then you need to be sure to call U-Save Moving and Storage!


U-Save Moving and Storage are Mid-Michigan Movers that can do it all for cheaper than the other guys:

We also service the greater Lansing area like Grand Ledge, Diamondale, Eaton Rapids, Charlotte, Potterville, Dewitt, St. Johns, East Lansing, Haslett, Okemos, Holt, Portland, Ionia, Mason, Bath and all points in between.

So remember U-Save Moving and Storage when you are looking for the top budget movers in Lansing, MI

lansing movers

How to Identify Fraudulent Moving Companies

December 5, 2013

Avoiding the Moving Scams

 

moving scam | moving homes |moving company

By: Trevor Gould

There’s a pretty penny to be earned by transporting people’s goods to new locations, and that’s why the moving industry is booming. A wide variety of both small and large companies can be found around the country offering personalized moving services to individuals. Yet, it would be disingenuous to state all these businesses ventures are legitimate. Like any market, fraudulent entities have established themselves and begun preying on naïve customers. This is a brief guide detailing how to ensure you’re dealing with a legitimate and reputable moving company whether you’re moving to Vancouver or you’re moving to Toronto or any other city for that matter!

Verify They Possess an Authentic License

When asked to display a license, they should barely hesitate for more than a second before presenting you with a formal document. They should also have it listed on their webpage as a means to convey industry relevancy. If they cannot whip out a license at a moment’s notice than you should instantly consider taking your business elsewhere.

Check for Recommendations

You should honestly take care of this step prior to even contacting the moving company. Ask your friends and peers about their personal moving company preferences to help compile a list. The problem with webpage-based testimony is that they’re controlled; the company will obviously be sure only overwhelmingly positive reviews reside on their website. Naturally people than take to internet forums and social media platforms, but be wary that that information is also susceptible to manipulation.

Home Visit

From both a customer and business perspective, conducting a preliminary visit to your residency is an effective way to prepare for the big moving day. It allows the customers to become acquainted with the company personnel and enables them to assess the situation. If a company claims they don’t do home visits or simply makes no mention of them, that should instantly set off clanging alarm bells in your head. Reputable, professional companies would never skip that step.

Fee Pushing

Be on guard if they start bombarding you with optional fees while advocating it’s in your best interest to pay for them. Yes, all moving companies offer varying forms of insurance and so forth, but if they seem to be aggressively attempting to heap additional costs onto your proposed price than take your money elsewhere.

Obtain Multiple Estimates

Not only is this an effective way to compare initial costs, it’s also perfect for identifying suspiciously low estimate rates that stand out from the crowd. If a moving company is promoting a rate way lower than its competition, there are two possibilities. One, they plan on jacking up your total price with hidden fees, or two, their services and resources (trucks, boxes, equipment, etc. etc.) are lackluster at best.

In Summary

There are a slew of moving companies available for hire, and it’s important to be able to differentiate between the legitimate ones and their fraudulent counterparts. Those aforementioned tactics are effective at determining a moving company’s true nature.

Two Unhonorable Marines And A Truck?

November 15, 2013

Two Unhonorable Marines And A Truck?

It stinks to be ripped off but when someone rips you off and does so promoting honor and trust it makes it even worse.

two marines and a truck

Meet Two Marines And A Truck: www.twomarinesandatruck.com. When you think Marines you envision strength but more importantly honor. Honor is everything to a Marine. Here’s the Marines pledge to honor:

Honor requires each Marine to exemplify the ultimate standard in ethical and moral conduct.  Honor is many things; honor requires many things.  A U.S. Marine must never lie, never cheat, never steal, but that is not enough.  Much more is required.  Each Marine must cling to an uncompromising code of personal integrity, accountable for his actions and holding others accountable for theirs.  And, above all, honor mandates that a Marine never sully the reputation of his Corps (see it here).

So why am I writing about Two Marines And A Truck? Because this company that represents itself as Marines miserably failed at the honor code. Two Marines And A Truck strangely have  the same copy that WE wrote for our client Humboldt Storage and Moving. Honor? You make the call.

Here is the copy we were hired to write for our client:

At Humboldt we understand that moving can be a stressful and unsettling experience. We look at every aspect of the moving process from your point of view and tirelessly work to make you feel comfortable and relaxed. We pledge our commitment to this promise, and that assurance extends to every level of our company, and every employee.

We believe that the first 100 years of our reputable history was only a beginning. What we see now is a great opportunity to reach new heights in our business and in our own lives, by making you, our most important asset, feel at ease throughout the entire moving process. This is our goal for the next 100 years.

You have my word on it.

Jim Sullivan
President

Now check out Two Marines And a Trucks “copy”:

At Two Marines and a Truck we understand that moving can be a stressful and unsettling experience.  We look at every aspect of the moving process from your point of view and tirelessly work to make you feel comfortable and relaxed. We pledge our commitment to this promise, and that assurance extends to every level of our company, and every employee.

We believe that the first 234 years of our reputable Marine Corps history was only a beginning. What we see now is a great opportunity to extend our service to our country, to our community by employing motivated veterans to make you, our most important asset, feel at ease throughout the entire moving process. This is our goal for the next 100 years.

You have my word on it.

Nick Baucom

We have your “word” on it Nick? Honor…seems you have little of that. But wait there’s more they then go on to more copy.

Here’s the copy we wrote for our client:

1. We promise to work diligently to add trust, not stress, to the moving process.

2. Your belongings are safe and secure for the entire moving and storage process.

3. You can always expect us to be efficient, professional and service-oriented.

4. We will handle every one of your belongings as if it were our own.

5. You will have all of the information that you need from us up front to successfully budget your move.

6. We will quickly address any and all issues that occur during the moving process.

This is what they are calling their copy:

Two Marines and a Truck Pledge
1.    We promise to work diligently to add trust, not stress, to the move.
4.   Your belongings are safe and protected during the entire move.
5.   You can always expect us to be efficient, professional and proficient.
6.   We will handle every one of your belongings as if it were our own.
7.  You will have all of the information that you need from us up front to budget your move.
8.  We will quickly address any and all issues that occur during the moving process.

Our client then contacts them to let them know that their Marine honor system has gone askew, here is their response via email:

Dan-

Thank you for bringing this to my attention.  Without admitting any wrong-doing, I am working on changes now.

Semper Fi

Nick E. Baucom
703-623-5288 office

www.twomarinesandatruck.com

Wow Nick Baucom even in defeat you are unhonorable. These guys did go on to change the copy but it’s still like our client’s (see it here on copyscape). They just tweaked what our client so honestly paid for. If they had any real honor they’d write it themselves, how about it Marines?

But thanks to the Internet we are able to expose Two Marines And A Truck and soon this article will appear in a Google search for that company for all to see. So think twice about trusting a company that has this kind of honor, you really want them in your house?

What say you kahunas, honor or not?

FMCSA Shuts Down “Licensed” Moving Companies As Moving Scams

July 18, 2013

Despite the what a states moving association may tell, the biggest source of moving scams do not come from unlicensed and uninsured movers but from the “licensed” moving companies, especially from van lines.

Just yesterday the FMCSA issued a public statement stating they had shut down three moving companies out of Chicago because they were moving scams. The number one complaint: Holding customers possessions hostage.

What is also notable here is not one of these “licensed” moving scams ever advertised on Craigslist. In fact, most movers, while admittedly not licensed and insured are actually your best movers. These people are independent and know that they have to do a better job or they don’t eat.

So remember, before you hire someone because you found them in the yellowpages, check out your local Craigslist movers.

Here is the FMCSA’s statement:

FMCSA’s Fraud Task Force Takes Enforcement Action
Against Three Chicago-Area Household Goods Moving Companies

 

Months-long investigation leads to company shut-downs,
civil penalties for safety and commercial violations

 

WASHINGTON – The U.S. Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) today announced that three Chicago-area household goods moving companies have had their interstate operating authority revoked or suspended due to serious violations of safety and commercial regulations. In addition, all three companies were assessed civil penalties.

“Moving is stressful enough without families having to worry whether or not their possessions will arrive safely,” said U.S. Transportation Secretary Anthony Foxx. “The Department of Transportation is cracking down on dishonest movers and working hard to educate families on how to avoid them in the first place.”

The three companies are the following:

  • Aurora, Ill.-based White Glove Relocation Services, Inc. (USDOT No. 2069670) was ordered shut down for safety violations. The company’s operating authority has also been suspended for holding customers’ shipments hostage. The company has been assessed civil penalties totaling $56,300 for commercial violations (holding shipments hostage, misleading advertising, billing clients excessive charges for moves) and $2,070 for safety violations (failing to implement a random drug and alcohol testing program, using a driver not medically qualified). The company is currently not allowed to operate in interstate commerce.
  • Cicero, Ill.-based Able Moving, Inc. (does business as Father & Sons Moving Service) (USDOT No. 1418141) had its operating authority suspended for holding customers’ shipments hostage. The company has been assessed civil penalties totaling $20,000 for commercial violations (holding shipments hostage) and $2,000 for safety violations (failing to implement a random drug and alcohol testing program). The company is currently not allowed to operate in interstate commerce.
  • Chicago-based Best Price Moving & Storage (USDOT No. 693651) was ordered shut down for safety violations. The company was allowed to resume operations after it fulfilled a corrective action plan. The company has been assigned a federal safety rating of “Conditional” and FMCSA will monitor its safety compliance. The company has been assessed civil penalties totaling $15,900 for commercial violations (billing clients excessive charges for moves, false documents purporting to release the carrier from liability) and $5,530 for safety violations (failure to maintain driver qualification files, failure to maintain drivers’ duty status records).

 

In 2012, the Senate Committee on Commerce, Science, and Transportation produced a report that focused on Chicago-area household goods moving companies that had received numerous consumer complaints, including holding customers’ shipments hostage until additional charges were paid. In the months that followed, FMCSA established a Moving Fraud Task Force targeting the identified Chicago-area companies as its first intensified investigation, which resulted in the enforcement actions announced today.

“Unscrupulous moving companies are on notice that any attempt to take advantage of customers will get them shut down, period,” said Senate Committee Chairman John D. (Jay) Rockefeller IV. “The practices we uncovered of Internet moving brokers and some moving companies were appalling – particularly in the way they exploited vulnerable consumers, who often had no way of fighting back once they got caught in a predatory scheme. Today FMCSA is proving once again that they’re willing to do what it takes to kick the worst actors out of the marketplace.”

More than 5,800 household goods moving companies are registered with FMCSA. In 2012, FMCSA received more than 3,100 consumer complaints about household goods movers, up from 2,851 in 2011. Among the most common complaints are shipments being held hostage, loss and damage, delay of shipments, unauthorized movers, and deceptive practices such as unwarranted overcharges.

“Our Moving Fraud Task Force is working to identify the unscrupulous companies,” said FMCSA Administrator Anne S. Ferro. “Consumers can also take action to protect themselves by going to www.protectyourmove.gov and learning how to spot the warning signs of a bad carrier and tips to select a safe and reliable one.”

Consumers can report unsafe and unlawful moving companies by calling FMCSA’s nationwide complaint hotline at 1-888-368-7238 (1-888 DOT-SAFT) or by visiting the database at http://nccdb.fmcsa.dot.gov.

Consumers can visit www.protectyourmove.gov to find out more about the “red flags” of moving fraud.